Where does Choco Gala ship?
We ship anywhere in the United States (includes Alaska, Hawaii, and Puerto Rico) and Canada. If you live somewhere else and you really like our products, email us at email@example.com and our team will work with you to process your order.
When can I expect my order?
Once we receive an order confirmation, it takes our chocolate artisans 2-4 days to craft your order. All of our products are made-to-order to ensure optimal freshness and taste.
Average shipping time is an additional 2-4 business days (depending on location). Please account for these production and transit times when placing your orders.
We offer shipping options with varying rates and delivery times, as well as local pick up and delivery. E-mail confirmations will be automatically sent when your order is shipped or ready to be picked up.
What are the shipping options and costs?
We ship our products with the United States Postal Service and the costs are calculated based on weight and distance according to USPS.
We offer three shipping options. Expected delivery times are listed below:
- USPS First Class Package Option: 2-7 Business Days
- USPS Priority Mail: 2-3 Business Days
- USPS Priority Mail Express: Next Business Day (If placed by 1PM)
We also offer local delivery and pick up if your zip code is within the range of our shop. Local delivery comes with a flat fee of $10, while local pick up is free.
What is the return policy?
At Choco Gala, we deeply value our customers and 100% customer satisfaction is our highest priority. If you are not completely satisfied with the quality of your order upon arrival, please reach out to us at firstname.lastname@example.org within 7 days of receipt. Our team may request photograph(s) for verification purposes.
We will either provide you with store credit, a replacement of the original item(s), or an exchange.
Due to the perishable nature of our chocolates, our 100% customer satisfaction guarantee applies only to correctly addressed orders. Please make sure to include a street address and company name, suite or apartment numbers when applicable to ensure proper delivery.
Please note, discounted items are final and cannot be returned or exchanged.
How do I make changes to an order I’ve already placed?
We understand sometimes you need to make a change or an update to an order you have just placed. If you need to make a change, please reach out to us at email@example.com within 24 hours from original order placement. We cannot effect any changes to your order if the order is already in-transit.
How is the product made? Where do the ingredients come from?
All our handcrafted chocolate goods are made-to-order to ensure you get the freshest and highest quality product. Our team obsessively sources the finest Belgian couverture chocolates from reputable vendors. In addition, we meticulously source the highest quality, organic fruits and ingredients from local farms and markets for our various chocolate bars, dips, and chips.
Our chocolates are melted through a careful tempering process and then placed into designated molds at the perfect time. This creates chocolates that are rich in flavor and smooth in texture. We can produce different colors of chocolates by incorporating organic food powders during the tempering process:
Original Flavors (cacao butter contents in %):
Dark (54%), Milk (38%), White (28%), Gold (30%), Ruby (33%)
New Flavors created using organic food powders:
Pink (White + Strawberry powder), Wine (Ruby + Beet powder)
Purple (White + Blueberry powder)
Organic fruits are carefully washed, prepared, and then dried in-house by our chocolate artisans before being added to our signature chocolate bars, dips, and chips.
The safety of our customers is a top priority for us. You should NOT consume ANY of our products if you have allergies for the following:
- Dairy/Milk – All of our dark, milk, and white chocolates may contain dairy or milk products. Any person with a dairy allergy should NOT consume ANY of our products.
- Fruits – All of our products, including our solid chocolate pieces, may contain fruits or traces of fruits. Any person with a fruit allergy should NOT consume ANY of our products.
- Nuts – All of our products, including solid chocolate pieces, may contain nuts and/or peanuts. Any person with a nut allergy should NOT consume ANY of our products.
- Gluten – All of our products, including our solid chocolate pieces, may contain gluten. Any person with a gluten allergy should NOT consume ANY of our products
What’s the average shelf life for your products?
We recommend that you consume our chocolate and organic fruit products within 2 months of receipt for optimal freshness, taste and enjoyability. If unopened and properly stored, our products can still be enjoyed within 3-6 months of receipt. The ideal storage for our products is a cool and dry place with a temperature around 65-68°F (18-20°C).
What customization or personalization options are available?
All our orders automatically come with a personalized message, which you can type during checkout. For other customization or personalization options, please reach out to us at firstname.lastname@example.org and our team will do our best to accommodate your request.
Do you offer volume discounts?
We offer volume discounts for several of our products, ranging from our Gala Favors, Fruits & Bars & Dips, and Choco Pops collections. The product page will specify whether a product offers volume discounts.
Please note, not every product will have this option. However, our Choco Gala team is more than happy to work with you if you are seeking to buy a product(s) in bulk that does not offer volume discounts. Please reach out to us at email@example.com for more information.
How far in advance should I place my favor order for a large event?
For favor orders that are 40+ units, we recommend that you order 2 to 4 weeks before the event and select a delivery date of one week prior to the event. For favor orders that are 100+ units, we recommend that you order 4 to 6 weeks before the event and select a delivery date of one week prior to the event.
For favor orders that are 40 units or more, our team will reach out to you to confirm all personalization/customization and delivery details.
The ideal storage for our products is a cool and dry place with a temperature around 65-68°F (18-20°C).
For any inquiries, please reach out to us at firstname.lastname@example.org.