Refund Policy

What is the return policy?

At Choco Gala, we deeply value our customers and 100% customer satisfaction is our highest priority. If you are not completely satisfied with the quality of your order upon arrival, please reach out to us at contact@chocogala.com within 7 days of receipt. Our team may request photograph(s) for verification purposes.

We will either provide you with store credit, a replacement of the original item(s), or an exchange.

Due to the perishable nature of our chocolates, our 100% customer satisfaction guarantee applies only to correctly addressed orders. Please make sure to include a street address and company name, suite or apartment numbers when applicable to ensure proper delivery.

Please note, discounted items are final and cannot be returned or exchanged.